Privacy Policy

Last updated: February 2026

At Tianyō, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our travel services.

Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Submit an enquiry through our contact form
  • Book or reserve a tour
  • Subscribe to our newsletter
  • Communicate with us via email or social media

This information may include your name, email address, phone number, travel preferences, passport details (for booking purposes), and any other information you choose to provide.

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide travel planning services
  • Process and manage your tour bookings
  • Communicate with you about your upcoming travel arrangements
  • Send you relevant travel information and updates (with your consent)
  • Improve our website and services
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted partners (such as hotels, airlines, and local guides) solely for the purpose of fulfilling your travel arrangements. All partners are required to maintain the confidentiality of your information.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our website. You can control cookie settings through your browser preferences.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights

You have the right to:

  • Access, correct, or delete your personal information
  • Withdraw your consent to data processing at any time
  • Object to the processing of your personal data
  • Request a copy of your personal data in a portable format

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out through our contact page.